Crisis Planning and Response Management

Utilizing the COVID-19 pandemic as a model, this program will provide you with concrete strategies and tools for developing and executing a response and continuity plan before, during, and after a crisis event.

Limited spots. Enroll now.

About the Course

Our eight-week Crisis Planning and Response Management program provides concise and informative insights for professionals who may encounter an unanticipated yet impactful crisis scenario with the potential to negatively affect the essential operations of their organization. Utilizing the COVID-19 pandemic as a model, this program will empower participants with concrete tools and strategies to develop a basic response and continuity plan both before and during a crisis event. The program places particular emphasis on the evolution of threats and the influence of global complexity.

You will learn to:

  • Conduct a threat analysis with the goal of identifying the top risks facing a specific organization based upon its unique mission and current level of preparedness
  • Construct a basic crisis management plan within a limited time frame based upon an organization’s complexity, mission, scope, and size
  • Establish a framework of applicable and useful professional resources to assist with future plan development and execution
  • Explain recent shifts in the modern threat landscape
  • Describe the operational benefits of developing and maintaining a comprehensive crisis response plan in order to avoid organizational breakdown
  • Explain multiple strategies and execute a provisional crisis response plan in the midst of an unanticipated event
  • Earn a certificate of completion from the University of Chicago and become part of the UChicago network
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Career Outlook


The estimated total cost of COVID-19-related global disruption



  • Business Continuity Professional
  • Business Manager
  • Business Owner
  • Chief Executive Officer
  • Crisis Analyst
  • Crisis Management Consultant
  • Crisis Planning and Response Manager
  • Director of Emergency Management
  • Director of Operations
  • Emergency Management System Director
  • Emergency Planner
  • Emergency Response Manager
  • External Affairs Officer
  • Forensic Technical Data Specialist
  • Global Business Continuity Manager

Meet Your Instructor

 Jill Ramaker, MA, MSc, MScTRM
Jill Ramaker, MA, MSc, MScTRMCrisis Planning and Response Management
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Jill Ramaker is the executive director of the Northeastern Illinois Public Safety Training Academy, which provides training for disaster response, Emergency Medical Service (EMS), fire service, hazardous material, law enforcement, and public works personnel, as well as education on crisis leadership, homeland security, and private sector emergency management. Prior to her position at NIPSTA, Ramaker was the inaugural chair of the Regional Disaster Healthcare Coalition in northeastern Illinois and the emergency preparedness coordinator for NorthShore University HealthSystem. She worked for many years as both an emergency department nurse and EMS educator. Ramaker holds a Bachelor of Arts degree from the University of Wisconsin and a Bachelor of Science degree from the University of Illinois. She also has a Master of Arts degree from the University of Illinois, a Master of Science in Threat and Response Management from the University of Chicago, and a Master of Arts in Legal Studies from the University of Illinois. She holds multiple certifications in business continuity and organizational resilience.

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Do you have questions?

The University of Chicago Approach to Online Learning

Our online learning programs are crafted with your specific needs in mind. Programs combine e-learning with live, interactive sessions to strengthen your skill set while maximizing your time. We couple academic theory and business knowledge with practical, real-world application. Through online learning sessions, you will have an opportunity to grow your professional network and interact with University of Chicago instructors and your classmates.

“By directly involving students in the challenge of securing the right data and exploring potential solutions, we’re equipping them with the foundational skills required to deliver tangible results to clients.”

Register Now

Are you ready to take a leap forward and immerse yourself in a new learning experience? Register online or schedule a call to request more information. Enroll now and gain valuable knowledge and skills that will boost your career to the next level.